Help a Senior Get Their Pension
Helping a parent, grandparent, or loved one navigate a pension denial? This guide is designed for family members and carers — with a step-by-step checklist, document guide, and all the tools you need in one place.
Why This Page Exists
The 2024 ANAO report found that 66.5% of Australians over 75 are digitally excluded — they cannot navigate Centrelink's online systems without help. This page is designed for the adult children, grandchildren, and carers who step in to help. You do not need to be logged in to use these tools.
Step-by-Step Guide
A complete checklist of everything you need to do, in the right order
Document Checklist
Every document you need to gather before making the appeal
All Tools in One Place
Links to the Phone Script, Rep-Finder, Document Prep, and AI Assistant