Free Tool — No Data Stored

Centrelink Phone Script Generator

Calling Centrelink can be stressful. This tool generates a clear, word-for-word script for your call — so you know exactly what to say and what rights to invoke.

For Seniors Who Prefer the Phone

The 2024 ANAO report found that 66.5% of Australians over 75 are digitally excluded. This tool is designed for seniors who prefer to handle their pension matters by phone rather than online. Print the script, take it to a quiet place, and call at your own pace.

Generate Your Script

Found on your Centrelink letters or myGov. Not stored by this website.

Centrelink Phone Numbers

Age Pension enquiries132 300
Feedback and Complaints1800 132 468
Welfare Rights Centre (free legal help)1800 226 028
Commonwealth Ombudsman1300 362 072
National Seniors Helpline1300 765 050

Best time to call: Tuesday to Thursday, 8:30am–10:00am AEST. Avoid Mondays and Fridays, and the first week of each month. Average wait times are 15–40 minutes.