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Centrelink Processing Times
Current average wait times for Age Pension claims, based on Services Australia published data.
Centrelink Processing Time
Updated March 2026
32
days average
Current: 32dTarget: 49dPeak: 84d
Trend: Improving — down from 84 days at peak (mid-2024)
Processing times dropped from a peak of 84 days (mid-2024) to 32 days (March 2026) following the ANAO investigation and additional Centrelink staffing.
What This Means for You
- • If you applied recently, expect a decision in approximately 32 days
- • If you have been waiting more than 13 weeks (91 days), you have the right to invoke a deemed refusal under Section 110 of the Social Security (Administration) Act 1999
- • If you have been waiting more than 46 days with no contact, call Centrelink on 132 300 to request an update
Waiting Longer Than Expected?
If your claim has exceeded the current average wait time, you have several options:
- 1.Call Centrelink (132 300) and ask for a status update on your claim. Have your Customer Reference Number (CRN) ready.
- 2.Request a review if you have been waiting more than 13 weeks (91 days). Under Section 110 of the Social Security (Administration) Act 1999, you may invoke a deemed refusal and appeal to the Administrative Review Tribunal (ART).
- 3.Contact your local MP — a ministerial inquiry from your Member of Parliament can sometimes accelerate a stalled claim.
- 4.Seek free legal help from the Welfare Rights Centre (1800 226 028) if you believe your claim has been unreasonably delayed or incorrectly assessed.